Resume — Denver Latham

OBJECTIVE

IT and cybersecurity professional transitioning from public service into technology, open to a range of entry-level roles while exploring where skills and interests best align for long-term growth.
Key Skills: Over 30 years of experience in troubleshooting, customer service, and project management.
Certifications: CompTIA A+, Network+, ISC2 Certified in Cybersecurity (CC), and Google IT Support Professional.
Pursuing: BS in Cybersecurity and Information Assurance and applying skills learned in a home lab environment.

Operating Systems: Windows (10/11), macOS, and basic Linux troubleshooting.
Networking: TCP/IP, VPNs, DNS/DHCP, Routing.
System Administration: Basic Active Directory/Azure AD concepts, user and group management, and Microsoft 365 administration.
Help Desk Tools: Ticketing systems (ServiceNow/Jira concepts), Microsoft 365, and remote support tools (Quick Assist/Teams).
Security: IT Troubleshooting, Security Awareness (MFA/SSO, Phishing awareness, malware removal best practices, incident response basics).
Software Troubleshooting: Application errors, updates, and basic scripting concepts.
Operational Procedures: Documentation, change management, safety protocols.

Manage caseload using case management software; perform data entry and maintain service records.
Coordinate virtual meetings, presentations, and the provision of services to participants.
Explain complex processes clearly; coordinate multi-agency communication.

Inputted, analyzed and maintained records for inmate rehabilitation services.
Developed internal process guides, including a desk procedural manual for the new position.
Collaborated with cross-functional teams and outside agencies to improve program development.
Adapted program materials for end-user clarity.

Used CRM software (Salesforce or similar) to manage rentals, upsells, and customer data.
Reviewed digital sales reports to track performance against benchmarks.
Performed basic troubleshooting for point-of-sale equipment and other machinery.
Coordinated and promoted services with multiple agencies/stakeholders (customers, repair services, etc.)

BS Cybersecurity & Information Assurance (WGU - expected Oct 2028).
BA Interdisciplinary Studies K-8 (WGU - 2017).
Selected IT and cybersecurity certifications include CompTIA A+, Network+, Google IT Support Professional and ISC2 Certified in Cybersecurity (CC).

Completed two leadership cohorts focused on collaboration and regular presentations.
Presented interpretation data to school staff after a weekend seminar.
Inducted into both the National Honor Society and the National Society for Leadership and Success.
Led a community youth group in learning and performing songs in American Sign Language.